1. Introduction

At CHUZUP INTERACTIVE (PRIVATE) LIMITED, we value our customers and aim to provide quality online services such as freelancing guidance, digital marketing, and gaming services.
  This Refund Policy outlines the conditions under which refunds may be requested and processed.

By purchasing or using our services, you agree to the terms of this policy.

2. Services Covered by This Policy

This policy applies to all services offered by our company, including:

  • Online earning and freelancing training
     
  • Digital marketing services
     
  • Gaming-related services
     

3. Eligibility for Refunds

Refund requests will only be considered under the following conditions:

  • Service not delivered:
          If you have paid for a service but we failed to deliver it within the agreed timeframe.
     
  • Technical issues on our side:
          If you are unable to use our service due to technical errors caused by us.
     
  • Incorrect billing:
          If you were charged an incorrect amount due to a mistake in our billing process.
     

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • When the service has been successfully delivered or completed.
     
  • If you changed your mind after purchasing the service.
     
  • If the issue was caused by your internet connection, device, or third-party service.
     
  • Violation of our Terms of Service or fair usage policy.
     
  • For gaming-related services where digital goods or virtual items have been provided.
     

5. Refund Request Process

To request a refund, you must:

  1. Contact us within 7 days of your purchase or service delivery date.
     
  2. Provide the following information:
     
  • Full name
     
  • Contact details (email/phone)
     
  • Proof of payment
     
  • A detailed description of the issue
     

Email for refund requests: chuzupgotiwars@gmail.com

6. Processing Time

  • Once we receive your refund request, our team will review it within 5–7 business days.
     
  • Approved refunds will be processed within 10 business days using the original payment method whenever possible.
     
  • In some cases, refund timing may vary depending on your bank or payment provider.
     

7. Partial Refunds

In certain cases, partial refunds may be issued if:

  • Part of the service has already been delivered.
     
  • The issue only affected a portion of the service package purchased.
     

8. Payment Methods for Refunds

Refunds will be issued via the same payment method used for the original transaction, which may include:

  • Bank transfer
     
  • Mobile wallet services (Easypaisa, JazzCash, etc.)
     
  • International payment methods (if applicable)
     

9. Changes to This Refund Policy

We may update or modify this policy at any time to reflect changes in our business or legal requirements.
  The updated version will always be posted on our website with the latest effective date.

10. Contact Information

For any questions or concerns about our Refund Policy, please contact us:

  • Email: chuzupgotiwars@gmail.com
     
  • Phone: 0300-3528070
     
  • Address: Street No. 3, House No. 35, Bhoman Shah, Tehsil Depalpur, District Okara, Pakistan