1. Introduction

At CHUZUP INTERACTIVE (PRIVATE) LIMITED, most of our services are provided digitally, including online earning guidance, digital marketing services, and gaming-related solutions.
  However, in some cases, we may ship physical items such as printed training materials, merchandise, or promotional items.

This policy explains how we handle both digital delivery and physical shipping.

2. Digital Delivery

For the majority of our services:

  • No physical shipping is required.
     
  • Services such as online training, consultations, and marketing support are delivered via email, online platforms, or video conferencing.
     
  • After successful payment, you will receive instructions and access details via email or other agreed-upon communication channels within 24–48 hours.
     

3. Physical Product Shipping

If you order a product or service that includes physical materials, the following terms apply:

A. Processing Time

  • Orders are processed within 2–4 business days after payment confirmation.
     
  • You will receive a confirmation message with tracking details (if available) once your order has been shipped.
     

B. Delivery Timeframe

Delivery times may vary depending on your location:

  • Within Pakistan: 3–7 business days.
     
  • International orders: 10–20 business days.
      (Delays may occur due to customs or courier issues.)
     

C. Shipping Charges

  • Shipping fees will be calculated at checkout or discussed before order confirmation.
     
  • Free shipping may be available for certain orders or promotional offers.
     

4. Shipping Partners

We work with trusted courier services to ensure safe and reliable delivery, such as:

  • TCS, Leopard Courier, or similar services for domestic deliveries.
     
  • International shipping companies for global deliveries.
     

5. Order Tracking

  • Once your order has been shipped, a tracking number will be provided (if available).
     
  • You can track your package through the courier’s website or by contacting our support team.
     

6. Delayed or Lost Packages

  • If your package is delayed or lost, please contact us immediately at chuzupgotiwars@gmail.com or 0300-3528070.
     
  • We will work with the courier service to resolve the issue.
     
  • Please allow up to 15 business days for investigation.
     

7. Incorrect or Damaged Items

If you receive the wrong item or your order arrives damaged:

  1. Notify us within 48 hours of receiving the package.
     
  2. Provide photos of the damaged or incorrect product.
     
  3. We will arrange a replacement or refund as per our Refund Policy.
     

8. International Shipping Notes

  • Customers are responsible for customs fees, import duties, or taxes that may apply to international shipments.
     
  • Delivery timelines may vary depending on your country’s regulations and customs procedures.
     

9. Contact Information

For any shipping-related inquiries, please contact us:

  • Email: chuzupgotiwars@gmail.com
     
  • Phone: 0300-3528070
     
  • Address: Street No. 3, House No. 35, Bhoman Shah, Tehsil Depalpur, District Okara, Pakistan